Privacy Policy

When you request a quote or book a clean, we collect the details you provide — such as your name, contact information, service address, and notes about your home and preferences. If you contact Chloe by chat or voice, we may keep a record of that conversation to provide and improve the service.

We also collect basic technical information automatically, such as your device type and how you use the site, to keep things running smoothly.

We use the information we collect to:

• Provide quotes, schedule cleanings, and coordinate your service;
• Send confirmations, reminders, and follow-ups about your bookings;
• Answer your questions and provide customer support;
• Improve our service, including the quality of Chloe’s responses.

We share your information only as needed to deliver your cleaning — for example, with the assigned cleaner and with trusted service providers who help us operate (such as scheduling, payments, and communications). We do not sell your personal information.

We keep your information only as long as necessary to provide the service and meet legal obligations, and we use reasonable safeguards to protect it. No method of transmission or storage is perfectly secure, but we take care to handle your data responsibly.

You may request access to, correction of, or deletion of your personal information, and you can opt out of non-essential messages at any time. To make a request, reach out using the contact details below.

Questions about this policy? Email us at support@cleanbase.io. See also our Terms of Service.